The business location at Olympic Integrity Autoglass has shown a mix of strengths and weaknesses based on customer reviews. Customers have praised the staff's professionalism, friendliness, and expertise in auto glass repair and replacement. They have also appreciated the convenient and efficient service, with some customers even having their windshields replaced on the same day. The company's willingness to work with insurance companies and provide clear explanations of the process has been commended. Additionally, many customers have been satisfied with the price of the services, which has been competitive and often lower than expected.
However, there have been some issues with the company's communication and follow-up. A few customers have reported difficulty in getting in touch with the staff or receiving updates on the status of their appointments. One customer even reported being left with a streaky windshield after installation, although they still expressed overall satisfaction with the service.
Moreover, some customers have raised concerns about the company's honesty and transparency. One customer reported being told that their windshield needed to be replaced, but was later informed that the issue was minor and didn't require replacement. Another customer had to chase the company for a second appointment after the first technician failed to show up. However, the company has taken steps to address these issues and has apologized to customers for any inconvenience caused.
Overall, Olympic Integrity Autoglass seems to be a reliable and customer-centric business, but with some room for improvement in terms of communication and follow-up. With a high rating and numerous positive reviews, they are a good option for customers in need of auto glass repair and replacement services.