Tampa Bay
Oldsmar Utility Billing Services
6.60
6.60
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Restroom
On-site parking
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The location on State St W Street in Oldsmar City is a government office that serves various purposes, including utility billing, restaurant services, and home services. The office is wheelchair accessible, with a parking lot and entrance designed for people with disabilities. However, the quality of service seems to be inconsistent, with some customers experiencing poor customer service and others praising the friendly and helpful staff.
Several customers have reported issues with auto pay and online payments, which can lead to fees and penalties. The office's payment options and account management seem to be outdated, but they appear to run smoothly and efficiently. The staff's willingness to help and resolve issues, as seen in one customer's positive review, is commendable.
Despite the convenience of on-site parking and restrooms, the location's limitations and potential for errors make it a mediocre choice. The water utility company's service is reliable, and the staff's customer service can be excellent when dealing with specific issues. However, the lack of flexibility in payment options and the office's outdated systems may deter some customers.
A notable issue is the office's tendency to disconnect customers' water services, as seen in several negative reviews. This suggests that the office prioritizes payment over customer well-being, particularly during challenging times like the COVID-19 pandemic.
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