The business has a decent overall score, indicating a good experience for most customers. The quality of work is generally good, with a few notable exceptions. Pricing is also reasonable, with many customers mentioning that it's competitive with other auto repair shops. However, there are some concerns about the innovativeness of the business, with a lack of new or groundbreaking services.Reviewers have praised the business for its honest and transparent approach, with many mentioning that the staff is knowledgeable and willing to explain the issues with their vehicles. However, there are some concerns about the length of time it takes to complete repairs, with a few customers waiting multiple days for their vehicles to be fixed.One notable issue that has been raised by several customers is the business's handling of sales tax. Some reviewers have mentioned that they were charged sales tax on labor-only services, which is not typically taxable. The business has responded to these concerns, stating that they err on the side of caution when it comes to sales tax and charge it on labor unless they are certain it's exempt.Despite these concerns, the business has a strong reputation in the community, with many customers returning for repeat business and recommending the shop to friends and family. The staff is friendly and professional, and the business has a convenient location with extended hours. Overall, the business is a good option for customers looking for honest and reliable auto repair services.