The business seems to have some major issues with customer satisfaction, with several clients expressing dissatisfaction with the quality of work, communication, and professionalism. Many clients reported problems with measurements, designs, and installations, and some even mentioned feeling disrespected by the staff. However, some clients did have positive experiences and praised the staff for their professionalism and quality of work. The business seems to be particularly prone to issues with communication and follow-through on their commitments. Despite some good reviews, the overall impression is that this business has significant room for improvement.It's worth noting that the business has a unique approach, focusing on custom design and installation, which may contribute to some of the issues with quality control and communication. However, this approach also seems to be a major part of their strengths, as several clients praised their ability to work with customers to create unique and high-quality designs.Overall, while there are some positive aspects to this business, the majority of the reviews suggest that it has significant issues that need to be addressed in order to improve customer satisfaction.