The business is located in a convenient location with clear directions and easy parking. The staff is very friendly, knowledgeable, and professional, providing exceptional service to clients. They offer a wide range of services, including title insurance, escrow, and loan services. The company's website is user-friendly and provides all the necessary information about their services. Communication with the staff is timely and clear, keeping clients informed throughout the process. They use online platforms to make the process smoother and more efficient.The staff is responsive to clients' needs, providing quick answers to questions and addressing any concerns promptly. They work diligently to ensure that the closing process is smooth and stress-free. The company's reputation is excellent, with a high rating from clients and third-party ratings. The staff is well-organized, efficient, and detail-oriented, making sure that all aspects of the closing process are handled correctly.Overall, the experience at Old Tampa Bay Title is very positive, with a high level of professionalism, attention to detail, and a commitment to customer satisfaction. However, the business needs to improve its wait times, as one client reported waiting for hours to get their escrow money back. This issue should be addressed to ensure that clients receive their funds promptly.