The business has a relatively average score. It seems that the quality of food and drinks is somewhat inconsistent, as some customers rave about the Cuban sandwiches and craft beers, while others have complaints about the burnt and dry fries, and the lack of fresh ingredients. The pricing is also a concern, as many customers feel that the prices are too high, especially for items that can be found elsewhere at a lower cost. However, the business seems to be doing well in terms of innovativeness, offering a wide selection of craft beers and a 24-hour gas station that caters to late-night customers.One major issue that stands out is the inconsistent customer service. Some employees are described as rude, unfriendly, and unhelpful, while others are praised for their exceptional customer service and willingness to go above and beyond. It seems that some employees are not being trained properly or are not being held accountable for their behavior, which can lead to a negative experience for customers.Another issue is the cleanliness of the store, particularly the women's bathroom, which is often locked and requires a key from the cashier. This can be frustrating and inconvenient for customers, especially during peak hours.Overall, the business has some strengths, such as its innovativeness and selection of craft beers, but it also has some significant weaknesses, including inconsistent customer service and high prices. With some improvements in these areas, the business could potentially improve its overall score and become a more popular destination for customers.