The reviewer had mixed feelings about the experience at Okcarz. On the one hand, the customer service was excellent, and the staff, including Wilderson, Maria, and Taysha, were very helpful and accommodating. The process was smooth and easy, and the reviewer felt comfortable buying a car from them. The reviewer appreciated the low down payment and affordable payments. However, there were some issues with the quality of the cars. The reviewer mentioned that the car they purchased had a cracked dashboard, and the reviewer had to replace the rod in the front, ball bearing, and starter. Additionally, the reviewer mentioned that the warranty on the car was not as good as they expected, and they had to pay for some repairs out of pocket. Despite these issues, the reviewer was overall satisfied with their experience and would recommend Okcarz to others. The reviewer highlighted that the staff was willing to work with them and make exceptions, which shows a sense of innovativeness. However, the reviewer also felt that the dealership could improve on the quality of the cars and the warranty.