The location is a medical service provider that caters to a wide range of health needs. While the office is wheelchair accessible, which is a plus, it seems that the office management is not well-organized. Many patients have reported long wait times, sometimes exceeding an hour, and have even been put on hold for extended periods.The quality of care provided by the doctors is commendable, as evidenced by the positive feedback from some patients. Dr. Coppa and Dr. Manuel have received praise for their professionalism and bedside manner. However, the office's inability to manage appointments and respond to patient concerns in a timely manner has marred the overall experience.One major issue that patients have reported is the difficulty in getting prescriptions updated or changed. The process is often lengthy and involves multiple recorded messages. This has led to frustration among patients, who have had to wait days for responses to their requests.The location is wheelchair accessible, but this does not make up for the poor customer service and lack of organization in the office. The management needs to re-evaluate its processes to ensure that patients receive timely and responsive care.Another issue that patients have reported is the high turnover rate among staff, which can lead to confusion and misinformation. The office also seems to be understaffed, leading to long wait times and missed appointments.Overall, while the location has its strengths, particularly in terms of the quality of care provided by the doctors, it falls short in many areas, particularly in terms of customer service and office management.