This business has a lot to work on. The biggest issue is with pricing, as customers have complained about extremely high bills, with some even mentioning they're being ripped off. Many have mentioned they're paying more than their friends and family in other areas, despite using similar amounts of electricity. It's also worth noting that some customers have reported issues with customer service, with one employee being extremely rude. The company seems to be overcharging for various fees, with one customer mentioning a $470 deposit. Additionally, some customers have reported frequent power outages, which is a major concern. Overall, the business seems to be struggling with many areas, including quality, pricing, and customer service. However, there is one positive review that mentions "very nice people," but it's not enough to outweigh the many negative reviews.
It's also worth noting that the business seems to be having issues with keeping the power on, even during light drizzles, and some customers have reported going without power for hours. This is a major concern, especially for customers who rely on electricity for essential services like oxygen machines.