The Oak Medical Clinic in Kissimmee City has a mixed reputation, with both positive and negative experiences reported by patients. While some praise the clinic's staff, including the front desk and medical assistants, for their friendliness and professionalism, others have had issues with appointment management, communication, and customer service. Some patients have reported being forced to wait for extended periods, being asked to arrive early or be on time, and being charged high fees for services.
Patients have praised Dr. Alex Rojas and Dr. Jaimee-Castillo Quek for their exceptional care and attention to patients' concerns. However, others have reported negative experiences with these doctors, including one patient who was unhappy with the doctor's bedside manner and another who felt that the doctor was not adequately prepared to address their concerns.
The clinic's pricing has been praised by some patients, who report that the costs are reasonable and fair. However, others have been unhappy with the high fees and the lack of clear communication about costs and billing.
The clinic's innovativeness has been praised by some patients, who report that the clinic is up-to-date with the latest medical technology and procedures. However, others have reported that the clinic's systems can be slow and outdated, leading to issues with appointment scheduling and communication.
Some patients have reported experiencing poor customer service, including being hung up on, being spoken to in a rude or dismissive manner, and being asked to wait for extended periods. Others have reported issues with the clinic's communication, including being told that their appointment had been canceled or rescheduled without explanation or notification.
Despite these issues, many patients have reported having positive experiences at the Oak Medical Clinic, and some have praised the clinic's staff for their kindness, empathy, and professionalism. Overall, the clinic's reputation is mixed, and patients should be prepared for both positive and negative experiences.