This facility is a mixed bag, with some staff members showing genuine care and compassion for residents, while others seem to be lacking in this regard. While some staff members like Roberta, Zanna, Wanda, Jasmine, Angela, Autumn, Yeni, Jennifer, Georgette, Carolina, Sharon, and Rachel in Admissions have been praised for their exceptional care and kindness, there are others who have been criticized for being rude, dismissive, and neglectful.The facility's cleanliness and maintenance have also been a concern, with several reviewers mentioning dirty and unsanitary conditions, including mold, mildew, and urine-soaked beds. The facility's food has also been criticized, with some reviewers describing it as "horrible" and "not nutritious."Despite these concerns, some reviewers have praised the facility's rehabilitation services, citing the helpfulness and expertise of the physical and occupational therapists. Additionally, some staff members have been commended for their willingness to listen and respond to family members' concerns.However, several reviewers have raised serious concerns about the facility's handling of medical emergencies, including a reviewer who claimed that their father died after being discharged from the facility with a dislocated hip and severe infections. Another reviewer reported that their mother was not provided with adequate care, including being left to sit in her own urine for hours.The facility's management has responded to some of these concerns, apologizing and promising to take corrective action. However, it appears that some issues may persist, including understaffing and a lack of transparency and accountability.Overall, this facility seems to be struggling with some significant issues, including staff behavior, cleanliness, and medical care. While some reviewers have reported positive experiences, others have raised serious concerns that need to be addressed.