Tampa Bay
Oak Hill Health and Rehab
36.90
36.90
Overview
Oak Hill is Brooksville's newest senior living community, with the activities and amenities of a premier 55+ active adult community.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Innovativeness
Pricing
Quality
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This medical service location is a rehabilitation center with senior living facilities, offering 24/7 services. The facility is described as clean, welcoming, and well-organized, with friendly and knowledgeable staff. However, several clients have reported various issues with the quality of care, including neglect, incompetence, and unkind treatment of patients.One client reported that their mother received the "absolute worst care" as a patient in the outpatient physical therapy department, with the physical therapist being demeaning and disrespectful. Another client's mother was dropped on her knees by a CNA while being changed, and the staff was unresponsive to their concerns about her care. Several clients have also reported feeling short-staffed, with nurses and CNAs not attending to patients' needs promptly.Despite these issues, some clients have reported positive experiences, citing compassionate and professional staff, clean facilities, and effective rehabilitation programs. However, the negative reviews seem to outweigh the positive ones, indicating that there are significant concerns about the quality of care at this location.One of the most striking issues is the lack of attention to patients' needs and safety. Several clients have reported being ignored or dismissed when raising concerns about their loved ones' care, including issues with medication, treatment plans, and communication. The lack of a clear plan for rehabilitation and the failure to attend to patients' medical needs, such as a patient's PICC line being left unflushed for days, are also major concerns.The facility's staffing issues are also a significant problem, with clients reporting that there are often not enough nurses or CNAs to attend to patients' needs, leading to delays in care and neglect of patients. The facility's culture of care seems to be prioritizing the interests of staff over those of patients, with some clients reporting feeling like they are being treated as a nuisance or an inconvenience.The pricing at this location seems to be reasonable, with some clients reporting that they were pleasantly surprised by the quality of care they received for the price they paid. However, the lack of attention to patients' needs and safety, as well as the incompetence and neglect of staff, makes it difficult to justify the cost.The innovativeness of this location is average, with some clients reporting that the facility seems to be stuck in a traditional model of care that prioritizes institutional over individualized treatment. However, some clients have reported positive experiences with the rehabilitation programs and the facilities, which suggests that the location has some capacity for innovation and improvement.Overall, this location seems to have significant issues with the quality of care, staffing, and culture of care, which outweigh the positive experiences reported by some clients. While it may be a good option for some families, it is essential to carefully consider the potential risks and consequences of placing a loved one in this facility.
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