The Lake Wales Wellness and Rehabilitation Center seems to be a mixed bag, with some great staff and facilities, but also some concerning issues with care and communication. The center has a 5-star rating from the state, but some visitors have had negative experiences. The cleanliness of the facilities is a plus, but some visitors have reported unpleasant odors. The staff is generally considered friendly and caring, but some have been accused of being uncaring and unresponsive. There are also concerns about the quality of care, with some visitors reporting that patients have been neglected or mistreated. The pricing seems to be a strong point, with some visitors reporting that it is competitive with other facilities. Unfortunately, the innovativeness of the center is hard to gauge from the available information. Overall, visitors have mixed opinions about the center, but it seems to be a place that is still working to improve its care and communication. One of the biggest issues that has been reported is a lack of staffing, which can lead to long wait times and neglect of patients. This issue needs to be addressed to ensure that patients receive the care they need.