Tampa Bay
Novus Spine & Pain Center
36.67
36.67
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The Novus Spine & Pain Center is located in Lakeland City, at Building 631, Mid-Florida Dr Drive. It's a medical service provider that specializes in pain management, offering various treatments for patients suffering from chronic pain. On the positive side, the center has received high praise from patients who have experienced effective pain management under the care of Dr. Torres. Many patients have reported significant pain relief after undergoing procedures such as injections, epidurals, and discectomies. The staff is also commended for being friendly, caring, and professional.One patient expressed gratitude for the center's ability to turn their life around, thanks to Dr. Torres' expertise and personalized treatment plans. Another patient praised the center for its clean facility, polite staff, and thorough care.However, there are some concerns raised by patients regarding the center's communication and patient care. A few patients have reported feeling neglected or disrespected by staff members, including a receptionist who was reportedly mean and argumentative.The center has also received criticism for its scheduling and wait times, with some patients waiting an hour or more to be seen by a doctor. Additionally, one patient expressed frustration with the center's lack of transparency regarding treatment options and the need for urine tests.Despite these concerns, many patients have expressed satisfaction with the center's services and have recommended it to others. The center's overall rating is 4.5 out of 5, indicating a generally positive experience for most patients.To improve, the center could focus on addressing the concerns raised by patients regarding communication, patient care, and scheduling. By prioritizing these areas, the center can enhance the overall patient experience and build trust with its patients.
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