The location is accessible, with a wheelchair-accessible parking lot and entrance. However, there have been concerns about professionalism and responsiveness. Some clients have reported delays, unprofessional behavior, and excessive fees. One client mentioned having to fight for a refund after experiencing a scam. On the other hand, some clients have had positive experiences, describing the staff as professional and the service as amazing. The company has received a third-party rating of 2.5, which suggests that overall, the business is mediocre.