This travel agency has been in business for over 50 years, partnering with Christian Ministries and churches to create custom tours to Israel and around the world. The location is wheelchair accessible, with a parking lot and entrance suitable for visitors with mobility issues. They accept various payment methods, including NFC mobile payments, debit cards, and credit cards. However, the working hours are limited, with no service on Wednesdays and Saturdays. It's worth noting that the agency has a reputation for being disorganized, with multiple instances of miscommunication and mistakes in providing information and processing refunds. Some clients have reported issues with excessive fees and lengthy delays in processing refunds, including one instance where a refund took over 8 weeks to be processed.On the other hand, the agency has also received praise for its knowledgeable staff and exceptional tour guides, who provide educational and entertaining experiences for clients. The hotels and restaurants used by the agency are reportedly top-notch, and the overall experience is described as "unforgettable" by some clients.Despite the mixed reviews, the agency has maintained a stable overall rating, with most clients expressing satisfaction with their experience. However, it's essential for potential clients to be aware of the potential issues and communicate closely with the agency to ensure a smooth and enjoyable trip.Some of the common issues that clients have reported include:* Inefficient communication and processing of refunds* Excessive fees and unclear pricing* Limited working hours and availability* Mistakes in providing information and processing travel documentsThese issues are significant concerns that potential clients should be aware of before booking a tour with this agency.