This cigar lounge has received overwhelmingly positive reviews from customers. The staff is described as friendly, knowledgeable, and helpful, with some customers noting that the owners take the time to explain the differences between various products. The selection of cigars is impressive, with a large and well-organized humidor that has a variety of options to suit different tastes. The prices are generally competitive, with some customers noting that they offer great deals on certain products.However, there are some negative comments about the staff's customer service. Some customers have had issues with staff members being unfriendly or unhelpful, and one customer even mentioned that the owner was rude. Additionally, there have been some issues with product quality, with one customer noting that a product they purchased was expired and caused them to experience health issues.Overall, this cigar lounge seems to be a great place for customers who are looking for a wide selection of cigars and good customer service. However, it may not be the best choice for customers who are looking for a hassle-free shopping experience.The location is wheelchair accessible, with a parking lot and entrance that are easily accessible for people with mobility issues. The business is open for quick visits, and customers can use NFC mobile payments, debit cards, and credit cards to make purchases. The lounge is also equipped with Wi-Fi, making it a comfortable place to relax and enjoy a cigar.The cigar lounge has a small business model, which is reflected in the personal service that customers receive from the owners and staff. The owners are involved in the day-to-day operations of the business and are happy to help customers find what they're looking for.Overall, this cigar lounge is a great place for customers who are looking for a unique and personalized shopping experience. However, it may not be the best choice for customers who are looking for a more traditional or impersonal shopping experience.