This location provides a range of services for older adults, with a focus on personalized and bilingual primary care. The doctor, Norma Perez-Torres, has over 30 years of experience and has served over 120,000 patients. While the staff is generally friendly and welcoming, there have been issues with wait times, with some patients waiting up to 2 hours for their appointment. This can be frustrating, especially considering the scheduled appointment times.
Some patients have had positive experiences with the doctor, citing her professionalism and bedside manner. Others have praised the front desk staff for being friendly and helpful. However, there have been issues with the administrative team, with some patients reporting difficulty in getting their referrals, refills, and appointments processed over the phone.
The location is wheelchair accessible, with a parking lot, entrance, and restroom that are all accessible to those with mobility issues. Payments can be made through NFC mobile payments, debit cards, and credit cards.
One significant issue that has been reported is the long wait times, which can be a major inconvenience for patients who are already anxious about their medical appointments. This issue needs to be addressed in order to provide a better experience for patients.