The staff at Newsom Eye is very friendly and welcoming. Many patients have commented on the kindness and professionalism of the front desk staff, as well as the technical staff. While some patients have had positive experiences with their appointments, others have had issues with long wait times, including being kept waiting for over an hour past their scheduled appointment time. One issue that patients have highlighted is the lack of transparency and communication regarding appointment times and availability. Some patients have been kept waiting for extended periods, only to be told that the doctor is running behind schedule. This can be frustrating for patients who have taken time off work or made arrangements to come to the appointment.Despite these issues, the doctors at Newsom Eye are highly skilled and knowledgeable. Many patients have praised the doctors for being thorough and taking the time to explain their treatment options. However, some patients have expressed frustration with the billing process, citing high costs and unclear pricing.One area where Newsom Eye stands out is in its use of technology. The office has a modern and well-organized facility, with state-of-the-art equipment and a smooth check-in process. Patients have also praised the office for its flexibility and willingness to accommodate their needs, including offering flexible scheduling and working with patients to find solutions to their eye care needs.However, despite its many strengths, Newsom Eye has struggled with innovativeness. While the office has implemented some new technologies and procedures, it has not necessarily led the way in terms of cutting-edge innovations in eye care. This is an area where the office could potentially improve in order to stay ahead of the curve and provide the most up-to-date care for its patients.