Tampa Bay
Newrez LLC
1.22
1.22
Overview
Exceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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This location seems to be a financial service provider, specifically a mortgage lender. Despite having a few positive reviews, the majority of the feedback from customers has been overwhelmingly negative. Many have reported issues with customer service, communication, and handling of their accounts. Some have experienced difficulties with escrow accounts, insurance payments, and even fraud.The website and online portal have been mentioned as being problematic, with errors and difficulty accessing accounts. Phone support has been cited as unhelpful and unresponsive. Some customers have even reported being told that they would be contacted within a certain timeframe, only to be left waiting for weeks or even months.A few customers have mentioned specific issues, such as being incorrectly informed about their mortgage rates or being subjected to unnecessary fees. One customer reported being sold a balloon payment without their knowledge or consent.The company's response to these issues has been inconsistent, with some customers being ignored or dismissed. A few have been able to resolve their issues with the help of a specific customer service representative, but these seem to be exceptions rather than the rule.Overall, this location seems to have significant problems with its customer service, communication, and account handling. While a few customers have had positive experiences, the negative reviews far outnumber the positive ones.
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