Newberg Irrigation is a mixed bag when it comes to customer experience. On one hand, the company seems to have a good understanding of irrigation systems and technology, which is reflected in its claim to have set the standard for irrigation services. However, the service itself falls short of expectations in several areas.The company has a wheelchair-accessible parking lot and entrance, which is a plus for customers with mobility issues. However, the customer service is a major concern. Several customers have reported being treated rudely by staff, including being yelled at for asking questions or being told to never call again. This kind of behavior is unacceptable and raises questions about the professionalism of the company.On the bright side, some customers have reported positive experiences with the company, citing great service and knowledgeable staff. However, these positive experiences are largely overshadowed by the negative ones.One notable issue is the company's apparent lack of concern for customer satisfaction. The fact that several customers have reported being treated poorly and yet the company has not taken steps to address these issues suggests a culture of complacency.In terms of services, the company offers a full range of irrigation services, including repair and maintenance. However, some customers have reported that the company does not handle new construction projects, which may be a limitation for some customers.Overall, Newberg Irrigation has a lot of potential, but its customer service issues and lack of concern for customer satisfaction are major red flags. Unless these issues are addressed, the company may struggle to attract and retain customers in the long term.