This business location seems to be a decent place to visit, with a wide range of services offered. The staff is friendly and helpful, as evident from the many positive reviews. They offer high-quality jewelry repair and customization services, with many customers expressing their satisfaction with the work done. However, there have been some issues with pricing, with some customers feeling that the prices are a bit too high. It's also worth noting that the business has had some issues with customer service, with some customers feeling that they were not treated fairly or were not given refunds when they requested them. The business has responded to these complaints, but it's clear that there have been some problems in the past. Overall, it seems like this business location is a good option for those looking for jewelry repair and customization services, but may not be the best choice for those on a tight budget.Some positive aspects of this business location include its high-quality services, friendly and helpful staff, and wide range of offerings. Many customers have expressed their satisfaction with the work done at this business, and it seems like they are committed to providing good customer service. The business is also very accessible, with a wheelchair-accessible entrance and parking lot.However, there have been some issues with customer service at this business, including disputes over pricing and refunds. In one case, a customer was charged for a repair that they felt was not necessary, and was not given a refund when they requested one. Another customer had a similar experience, and felt that they were not treated fairly by the business. It's clear that these issues have been addressed, but they may still be a concern for some customers.One major issue that stands out is the business's handling of a customer who claimed that their diamond earring was cloudy and of poor quality. The business owner denied this, and claimed that the earrings were fine. However, the customer provided evidence to the contrary, and it seems like the business may have been trying to rip them off.Overall, it seems like this business location is a good option for those looking for jewelry repair and customization services, but may not be the best choice for those on a tight budget or who are looking for a more affordable option.