The medical service at this location is a solid 4.5 out of 5. The dental care provided by Dr. Masi and Dr. Nguyen is top-notch, with many patients praising their professionalism, kindness, and thoroughness. The hygienists, particularly Gloria, are also highly commended for their gentle and personable approach. The office staff is generally friendly and accommodating, although a few patients have experienced some issues with front desk receptionists being rude or unhelpful.One major highlight is the office's flexibility and willingness to accommodate patients' needs, including same-day appointments for emergencies. The office is also open on weekdays, with later hours on Fridays, which is convenient for working professionals. The use of NFC mobile payments, debit cards, and credit cards for payment options is also a plus.However, there are a few areas for improvement. Some patients have reported experiencing pain during cleanings, which is a concern. Additionally, a few patients have had issues with the front desk staff being unresponsive or unhelpful, which can be frustrating.Overall, New Tampa Dental is a reliable and trustworthy dental care provider that offers top-notch service and a welcoming environment. While there are some minor areas for improvement, the office's commitment to patient care and satisfaction is evident in the many glowing reviews from satisfied patients. It's essential to note that a single negative review about a specific hygienist can be damaging, and it's crucial to address these issues promptly to maintain a positive reputation.