This store has had its ups and downs, but it seems like the new management has brought a positive change. The staff is friendly and helpful, as one customer noted, with the new manager being particularly amazing. They are willing to work with customers to get a great deal, as seen in the case of a new phone purchase. However, some customers have had negative experiences, including being lied to by the staff, being charged unnecessary fees, and being treated rudely. The store seems to have a history of having different owners, which may contribute to the inconsistent quality and service. Despite some issues, the store appears to be making an effort to improve, but it still has some work to do. The main issue that stands out is the inconsistent quality of service, with some customers having extremely positive experiences while others have had very negative ones. The store seems to be working on improving, but it's not there yet.