The mortgage services offered by Steve Rice and New American Funding have been a great experience. Working hours are consistent, from 9 in the morning to 5 in the afternoon, Monday to Friday. The wheelchair accessible parking lot and entrance are a great feature, making the location accessible to everyone. The description of Steve Rice's focus on customer service and competitive pricing on home loans is very appealing.However, the company's policy on Saturday and Sunday working hours seems a bit inflexible, giving no choice but to wait until the next working day. The only area that seems to need some improvement is the innovativeness of the services offered.