Tampa Bay
NeuSpine Institute-Lakeland
37.62
37.62
Overview
NeuSpine Institute specializes in minimally invasive surgery and interventional pain. Offering a personalized treatment plan that fits your specific needs and pathology.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
On-site parking
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Quality
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Innovativeness
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The reviewed business, NeuSpine Institute, is a medical service provider that specializes in minimally invasive surgery and interventional pain management. Located in Lakeland, they offer a personalized treatment plan for patients' specific needs and pathology. The overall experience of the patients is average, with some receiving excellent care while others faced difficulties.The quality of service varies depending on the staff and doctors. Some patients, like Dr. Saleh, were not empathetic and displayed poor bedside manners, leading to a negative experience. In contrast, Dr. Patel and Dr. Weinberg are praised for their professionalism, kindness, and attentiveness. The office staff can be helpful, but there have been instances of unresponsiveness and extended wait times.The pricing is excellent, with patients noting that the care and treatments they received were worth the cost. However, some patients felt that the services were not value-added, and the initial consultations could have been conducted through telehealth.The innovativeness of the business is commendable, as they offer alternative treatments outside of traditional medicine and have a team of experts in their field. However, some patients felt that their specific needs were not addressed, and they were not provided with adequate recommendations outside of physical therapy.The business has both strengths and weaknesses, but with some improvements in communication, responsiveness, and empathy, it has the potential to provide excellent care to all its patients. The wheelchair-accessible features and on-site parking are a plus, making it more accessible to patients with mobility issues.One major issue that needs attention is the lengthy wait times and lack of communication, which can be frustrating for patients who are already dealing with health concerns. The business should work on improving its systems to reduce wait times and ensure that patients receive timely updates on their appointments and procedures.
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