The business seems to have a decent overall reputation, but the quality of work is a major concern. The owners are skilled at custom work and have a good understanding of what customers want. They're very friendly and accommodating, especially for walk-in customers. However, some customers have had issues with the quality of work, with some reporting shoddy repairs and incomplete work. The prices seem to be on the higher side, but some customers feel that it's worth it for the quality they receive. The business seems to be trying to stay innovative, with a focus on custom work and a willingness to experiment with new ideas.The biggest issue with the business is the inconsistent quality of work. Some customers have had excellent experiences, while others have been left disappointed. The owners seem to be defensive when customers complain, which can make it difficult to resolve issues. The business could benefit from a more transparent and accountable approach to quality control.Some customers have reported waiting a long time for their vehicles to be repaired, which can be frustrating. The owners seem to be prone to blaming customers for issues that aren't their fault, which can be alienating. Despite these issues, the business has a loyal customer base and is well-regarded in the community. With a focus on improving quality control and customer service, this business has the potential to be a top-rated auto repair shop.