This company has been in the business of utility submetering for over 30 years, and they seem to have a good understanding of the needs of their clients. However, there are some issues that have been reported by customers, which affect the overall quality of the service. The pricing of the service is also a concern, as some customers have reported high fees and unexpected charges. On the other hand, the company's innovativeness is a strength, as they are able to adapt to changing circumstances and provide solutions to complex problems. Despite the issues, the company's commitment to customer service is evident, and they have a team of professionals who are knowledgeable and helpful.Some customers have reported positive experiences with the company's customer service, citing friendly and helpful representatives. However, there have also been reports of unhelpful and rude representatives, which is a major concern. The company's billing system has also been criticized for being unclear and confusing, which can lead to customers being charged unnecessary fees.It's worth noting that the company has a relatively high rating on third-party review sites, indicating that many customers are satisfied with their service. However, there are still some concerns that need to be addressed in order to improve the overall quality of the service. The company's commitment to customer service and innovation is a positive step, but more needs to be done to address the issues that have been reported by customers.The issue that stands out the most is the billing system, which can be unclear and confusing, leading to unnecessary fees and frustration for customers. This is a major concern that needs to be addressed in order to improve the overall quality of the service. Additionally, the company needs to work on providing more transparency and clear communication to customers about their billing and fees.