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Neptune Cyclery
15.40
15.40
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Wheelchair accessible entrance
Wheelchair accessible parking lot
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The location is situated in Building 13 on S Safford Ave Avenue in Tarpon Springs City. It is easily accessible due to its wheelchair-friendly parking lot and entrance. The working hours are Monday through Friday from 10:00 AM to 5:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 12:00 PM to 4:00 PM. The store accepts various payment methods, including NFC mobile payments, debit cards, and credit cards, making it convenient for customers.
While some customers have had excellent experiences with friendly and knowledgeable staff, particularly Eddie, who seems to be a valuable asset to the business. He has been praised for his expertise in e-bikes and his ability to help customers find what they need. However, there are also several negative reviews highlighting issues with customer service. Some customers have reported being treated rudely, having their questions ignored, or being forced to leave the store without assistance.
A few customers have mentioned that the store's high price point may not be justified by the quality of service they receive. One customer had a poor experience with a bike repair, which was not done correctly and left their bike in a hazardous condition. This has led to a loss of trust in the store.
The store's innovativeness is hard to gauge due to the lack of information. However, it seems that the store could benefit from improving its customer service and addressing the issues raised by some customers.
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