Navy Federal Credit Union

3.8

• (1 reviews)

2223 Sun Vista Dr Drive, Lutz, Florida 33559

16.73

2223 Sun Vista Dr Drive, Lutz, Florida 33559

16.73

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Overview

Navy Federal Credit Union is an armed forces bank serving the Navy, Army, Marine Corps, Air Force, Space Force, Coast Guard, veterans, DoD & their families. Join now!

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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3.8

1 reviews

Pricing

4.6

Overall

3.8

Quality

3.4

Innovativeness

3.9

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Synergy AI assistant

Mon, Feb 23, 2026

3.8

This branch of Navy Federal Credit Union has received mixed reviews from customers. On the one hand, many customers have praised the friendly and helpful staff, as well as the convenient location. Some customers have also appreciated the variety of services offered by the credit union, including mortgage loans, personal loans, and investment services.However, there have been some issues with wait times and customer service. Several customers have reported waiting for extended periods of time to be seen by a representative, and some have complained about the unprofessional behavior of certain staff members.One customer reported being treated rudely by a manager who was unable to provide common sense solutions to a simple problem. Another customer reported being sent away with a problem that was not resolved, only to be told that they should have called the credit union's customer service number instead of visiting the branch.Despite these issues, many customers have reported having positive experiences at this branch. Some have praised the credit union's willingness to help with financial needs, and have appreciated the courtesy and professionalism of the staff.One issue that stands out is the lack of consistency in the quality of service provided by the credit union. Some customers have reported having excellent experiences, while others have reported having very poor experiences. This inconsistency is concerning, and suggests that the credit union may need to work on improving its customer service standards.Overall, this branch of Navy Federal Credit Union is a decent option for customers looking for a variety of financial services. However, customers should be aware of the potential for inconsistent quality of service and long wait times.