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Navy Federal Credit Union
73.80
73.80
Overview
Navy Federal Credit Union is an armed forces bank serving the Navy, Army, Marine Corps, Air Force, Space Force, Coast Guard, veterans, DoD & their families. Join now!
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Wheelchair accessible entrance
Wheelchair accessible parking lot
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The Kissimmee branch of Navy Federal Credit Union has a decent overall rating, but its quality of service is a major concern. The lack of adequate staffing, resulting in long wait times, is a significant issue. This is a common complaint among customers, with many expressing frustration with the slow service and unhelpful staff. Some customers have reported being treated poorly by certain employees, which is unacceptable for a financial institution.
On the other hand, the branch's pricing is reasonable and competitive, which is a major plus. However, the lack of innovation in its services and operations is a drawback. The branch's online and mobile banking platforms are not as user-friendly as some customers would like, and the ATMs are often out of order, making it difficult for customers to perform basic transactions.
Overall, the Kissimmee branch of Navy Federal Credit Union has potential, but it needs to improve its quality of service and innovate its operations to meet the needs of its customers.
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