Tampa Bay
NavSav Insurance - Port Richey
21.86
21.86
Overview
NavSav is an insurance company started by agents, for agents.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Photos & videos
Submit a review
Overall
Innovativeness
Quality
Pricing
Submit a review
The NavSav Insurance agency located in Port Richey is a mixed bag of experiences for its customers. On the positive side, the agency has a team of friendly and knowledgeable staff, including Amber, Beth, and Kathy, who are willing to go the extra mile to help their clients. Many customers have praised their professionalism, expertise, and quick response times. The agency also offers competitive pricing, with some customers reporting significant savings on their insurance premiums.However, the agency has also received some negative feedback. Some customers have reported difficulties in getting responses to their queries, with one customer even reporting that they were left on hold for an extended period of time. Another customer expressed frustration with the lack of transparency in the agency's communication, feeling that they were not kept informed about the status of their policy.The agency has also received some complaints about the quality of service, with some customers feeling that their needs were not being met. One customer reported that they were not provided with the necessary information to complete their policy, while another customer felt that their policy was not tailored to their specific needs.Overall, while NavSav Insurance has a good reputation in terms of pricing, its quality of service and responsiveness have room for improvement. The agency's innovativeness is also a concern, as some customers have reported feeling that they were not being offered the most up-to-date or innovative solutions.One issue that has been highlighted by several customers is the agency's customer service, particularly in terms of responsiveness and communication. Some customers have reported feeling frustrated with the lack of follow-up or communication from the agency, particularly when trying to resolve issues or get answers to their questions.To improve their services, NavSav Insurance could consider investing in more robust customer service systems, such as automated response systems or live chat features, to ensure that customers receive timely and accurate responses to their queries. The agency could also benefit from providing more transparent communication, such as regular updates on policy status and clear explanations of policy terms and conditions.Ultimately, while NavSav Insurance has some strengths, such as competitive pricing and knowledgeable staff, it needs to work on improving its quality of service and responsiveness to meet the needs of its customers.
Own this business?
Hours
Closed
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS