This insurance agency has consistently provided excellent service to its clients, with a rating of 4.6 out of 5. The quality of service is exceptional, with a score of 4.9. The prices are also very competitive, earning a perfect score of 5.0.However, there are some concerns regarding the innovativeness of the agency, with a score of 4.3. While the agency is good at adapting to its clients' needs, it could benefit from more innovative approaches to insurance.One notable issue is the recent move to a different location, which was not well communicated to clients. A client reported that the agency was still listed as open on Google Maps, even after they had closed their location in Inverness.Despite this issue, the agency has a strong reputation for being responsive, professional, and knowledgeable about its products. Clients praise the agency's staff for being friendly, helpful, and taking the time to explain things to them. The agency has a high level of customer satisfaction, with many clients stating that they have been with the agency for years and would highly recommend it to others.Overall, this insurance agency is a reliable choice for clients seeking quality service and competitive prices. While it may not be the most innovative agency, it has a strong reputation and a commitment to its clients.