Tampa Bay
National Payment Corporation (NatPay)
5.03
5.03
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Pricing
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The business is a mix of good and bad experiences for clients. Some clients have had excellent service and have praised the company's responsiveness, professionalism, and reliability in providing ACH services. However, others have had frustrating experiences with poor communication, confusing onboarding processes, and issues with direct deposit setup.One of the main issues that clients have faced is the complexity of the onboarding process, which can be time-consuming and confusing. Some clients have reported difficulty in setting up their clients for direct deposit, and have had to go back and forth with the company multiple times to resolve issues.Another issue that has been raised is the lack of clear communication from the company. Some clients have reported receiving conflicting information or being told to email in a Company ACH Authorization form, only to be asked to key and re-upload the attachments to set up their clients.In terms of pricing, some clients have reported that the fees are reasonable and transparent, while others have felt that the fees are excessive and not clearly disclosed.The company has also had issues with customer service, with some clients reporting that they have had to wait a long time to get help or have had their concerns ignored. However, some clients have reported having good experiences with customer service and have praised the company's responsiveness and professionalism.Overall, the company seems to have room for improvement in terms of communication, onboarding, and customer service. However, it also has some strengths in terms of reliability, efficiency, and responsiveness.There is one significant issue that stands out from the rest: clients have reported difficulty in setting up direct deposit for their clients, with some even stating that they were incorrectly told to use a personal bank account instead of a business account, leading to frustration and wasted time. This suggests that the company needs to improve its onboarding process and provide clearer guidance to clients on how to set up direct deposit.
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