The business has a 4.8 out of 5 overall score, showing a high level of satisfaction among customers. The quality of service is also high, with a score of 4.6 out of 5. The pricing is considered competitive, with a score of 4.9 out of 5. However, the innovativeness of the business is slightly lower, with a score of 4.5 out of 5.
The business has a strong reputation, with many customers praising the staff's kindness, compassion, and professionalism. Many customers have appreciated the ease of use and the timely manner in which their services were handled. Some customers have also appreciated the flexibility and options available for their loved ones.
However, one customer had a negative experience, citing that the contract was misrepresented to them and that they were not provided with a clear copy of the contract at the time of signing. This issue is highlighted as a potential concern for customers.
Overall, the business has a strong reputation and is well-regarded by customers. However, there is room for improvement in terms of providing clear and transparent information to customers.