The business location under review offers a wide range of medical services, specializing in ear, nose, and throat disorders. Patients praise the expertise and care of Dr. Patel and his team, citing their ability to thoroughly explain medical conditions and procedures. However, there are some issues with the administrative staff, including long wait times, difficulty reaching them by phone, and unprofessional behavior.Some reviewers have experienced issues with scheduling appointments, including being told they are not available when in fact they are. There have also been complaints about the billing process, with one reviewer being charged an excessively high amount for a simple hearing test.On the positive side, many reviewers have praised the office staff for being friendly and accommodating, particularly the nurses who have been described as caring and helpful. Dr. Patel himself has been consistently praised for his bedside manner, kindness, and professionalism.The business is located in a convenient medical park and offers a range of amenities, including a restroom and wheelchair accessibility. However, some reviewers have noted that the parking lot can be difficult to navigate and that the office can be cold, particularly after a rain.Overall, while there are some issues with the business, the majority of reviewers have had a positive experience with Dr. Patel and his team. With some improvements in the administrative staff and billing process, this business could potentially receive a higher overall rating.