This location has a lot of potential, but it seems like the customer service is lacking. The staff was unprofessional and there were several issues with the venue, including a dirty bathroom, unorganized space, and poor air conditioning. The owners seem to be responsive to some clients, but others have had issues getting ahold of them or dealing with their staff. The space itself is well-decorated and has a lot of character, but it needs a lot of work to become a reliable event venue. The pricing seems reasonable, but the quality of service and maintenance is not living up to the costs. The owners are innovative in their decorations and ideas, but they need to work on their execution and customer communication. Overall, this venue could be great with better management and attention to detail.
However, the lack of communication and poor customer service is a major issue that needs to be addressed. Clients have reported being treated unprofessionally, being asked to pay extra for simple requests, and being left to deal with unclean and unorganized spaces. The owners need to take steps to improve their customer communication and ensure that their staff is providing the level of service that clients expect.