This place is not reliable, with many clients expressing dissatisfaction with the quality of services. The presence of bed bugs, roaches, and rats creates an unsanitary environment, and the staff's behavior can be abrasive and unhelpful. While some clients mention that the staff tries to assist with recovery, it seems that the organization prioritizes money over people's well-being. The emphasis on making clients pay for services, including charging them for having bed bugs, raises serious concerns about the organization's motives. Additionally, the lack of a clear and transparent system for client services and the vague nature of the organization's goals make it difficult for clients to trust the place. The environment can be overwhelming and disturbing, with many clients expressing frustration and disappointment. Overall, it seems that this organization is more focused on generating income than providing actual support and services to its clients.