The location of MY Pampered Pet Spa offers a pleasant experience for clients and their pets. Many visitors praise the kindness, attentiveness, and professionalism of Mel Young and her team. They are known for taking the time to make pets feel safe and comfortable, which is particularly appreciated by those with anxious or senior animals. The team's ability to handle various breeds and coat types, including those with special needs, is also commended. One issue that was reported is the possibility of overbooking, which can result in long wait times.The cleanliness and convenience of the location are also highlighted, making it an appealing option for pet owners in the area. Some reviewers appreciate the extra touches, such as offering a walk for the dogs or providing a festive scarf.However, there is one negative comment mentioning a lack of responsiveness and explanation when an appointment was delayed, resulting in a significant wait time for the pet. This experience led the owner to not use the service again and to express their disappointment.Overall, MY Pampered Pet Spa appears to be a reputable and caring establishment, with a strong focus on providing a positive experience for both pets and their owners. While there may be some occasional issues, the majority of visitors have been extremely satisfied with the service and would highly recommend it.