This pet supply store has a friendly and welcoming atmosphere, making customers feel at ease while shopping for their pets' needs. The store's selection of high-quality pet food, treats, and toys is impressive, with a wide range of options for dogs and cats. The staff is knowledgeable and helpful, often going above and beyond to assist customers with their pets' specific needs.The store's owner, Russ, is particularly notable for his dedication to providing exceptional customer service and his willingness to help customers find the best products for their pets. Many customers have praised his expertise and willingness to listen to their concerns.The store's commitment to using only natural and organic products is a major selling point, with many customers appreciating the store's efforts to provide healthier options for their pets.However, some customers have noted that the store can be a bit pricey, which may deter some budget-conscious pet owners.The store's accessibility and wheelchair-friendly facilities are also noteworthy, making it easy for customers with mobility issues to shop.Overall, this pet supply store is a great resource for pet owners looking for high-quality products and expert advice. While it may be on the pricier side, the store's dedication to customer service and its commitment to providing healthy options for pets make it well worth the investment.One issue that was reported by a customer was a misunderstanding about the store's website and availability of certain products. However, this issue was quickly resolved by the owner, and the customer left the store feeling satisfied with the experience.