Tampa Bay
Mutual of Omaha® Advisors - Southeast - Tampa
2.23
2.23
Overview
in Terry Peacock, Honolulu, HI.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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This life insurance agency has a mixed reputation. The location's wheelchair accessibility features are a plus, with a parking lot and entrance suitable for people with mobility issues. However, the overall experience can be quite negative for some customers. A few reviewers have reported poor customer service, including delayed or denied payments for policies. In one instance, a customer waited almost a year for their disability payments, despite providing ample documentation. Another customer experienced difficulty with receiving a loan from their whole life policy, citing a lack of communication and a lengthy process. On the other hand, many reviewers have praised the staff's professionalism, knowledge, and personal touch. They describe the workplace as friendly and welcoming, with staff members taking the time to explain complex insurance products and investment options. Unfortunately, the issues with customer service and payment delays seem to outweigh the positive experiences, leaving a lasting negative impression on those affected. A highlighted issue is the inconsistent and often poor communication with customers, particularly regarding claims and payments.
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