This location has been well-received by some clients, with praise for the friendly and helpful staff, such as Connie, who assisted with paperwork and had a welcoming attitude. However, other clients have had negative experiences, including being hung up on, having their taxes done incorrectly, and being treated unprofessionally. One client reported a significant error in their taxes, which cost them $3000. Another client expressed disappointment with the change in service after the original owner, Paul, left the business. The location's responsiveness and professionalism have been issues for some clients. The wheelchair accessibility is a positive feature. The location seems to be reliable and knowledgeable, but some clients have reported being overcharged for services. Overall, the business scores are average to above average, but there are some red flags.