It is worth noting that the overall rating of 3.5 is based on the third-party rating. The business seems to have a mix of positive and negative experiences. On one hand, some clients have praised the company for their excellent service, professionalism, and quality of work. They have mentioned that the owner, Nikki, has a deep knowledge of trees and landscaping, and that her team is reliable and efficient. Some clients have also appreciated the company's responsiveness, punctuality, and value for money.On the other hand, there have been several complaints about the company's reliability, communication, and pricing. Some clients have reported that the company has failed to deliver on their promises, with some even alleging that they were scammed or overcharged. There have also been concerns raised about the company's lack of accountability and poor customer service.One major issue that stands out is the lack of consistency in the company's work. While some clients have been extremely satisfied with their experience, others have had severe issues with the company's performance. This inconsistency suggests that the company may not have a reliable process in place for ensuring quality work.Overall, while the company has some positive qualities, the negative experiences and inconsistent performance raise concerns about its reliability and commitment to quality.