The business has a good reputation among customers, with a high overall rating. However, there are some negative comments and complaints about the quality of service. Some customers have reported experiencing rudeness from staff members, which is a major issue. Despite this, the business has a strong presence in the community and is known for being welcoming. One customer has been a loyal client since 1987, but had a poor experience on a recent visit. The business also has a long history, having been owned and operated by the same family since 1988. Overall, the business has its strengths and weaknesses, and it is essential to be aware of the potential for rudeness from staff.