The business has an overall score of 4.2 out of 5. The quality of services provided by the staff is somewhat inconsistent, as evident from the reviews. While some customers have reported exceptional experiences, others have encountered rude and unprofessional staff members. The pricing is a strong point, with many customers appreciating the affordability of the services. However, the business can improve in terms of innovativeness and creativity in its approaches to customer service and policy offerings.The business has a wheelchair-accessible parking lot and entrance, indicating a commitment to accessibility. However, some customers have reported difficulties in getting through to the staff or dealing with rude and unprofessional behavior. The business seems to have a family-owned and operated approach, with owners and staff members actively engaging with customers.Despite the mixed reviews, the business has maintained a 3.5-star rating on third-party review platforms. Some customers have expressed gratitude for the help they received in finding affordable insurance policies, while others have reported being misled or treated rudely. The business appears to be a local operation with a limited number of staff members, which may contribute to the inconsistent experiences reported by customers.One of the main concerns raised by customers is the behavior of certain staff members, particularly one individual who has been accused of being rude and unprofessional. Some customers have reported being yelled at, hung up on, or treated disrespectfully. However, the business has responded to these criticisms by stating that the customers were being dishonest or committing insurance fraud.Overall, the business has some strengths, such as its affordable pricing and commitment to accessibility. However, it needs to improve in terms of providing consistent, professional, and respectful service to its customers.