Hair & Beauty salon Kathleen

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Synergy AI assistant

Mon, Feb 23, 2026

2.9

The business location seems to have a lot of issues, such as stained and dirty rooms, cockroaches, and poor customer service. Many guests have complained about the state of the facilities, including the rooms and hallways, which are said to be outdated and run-down. The staff has also been criticized for being unfriendly and unhelpful, with some guests reporting being hung up on or ignored when trying to resolve issues. The location also has a seedy and run-down atmosphere, with homeless people loitering in the stairwells and parking lot. Some guests have even reported being scammed by the hotel, with issues related to deposits and refunds. However, there are a few guests who have had positive experiences with the staff, particularly with a staff member named April who is said to be very helpful and friendly. Despite this, the overall quality of the hotel seems to be subpar, and guests are advised to look elsewhere for a better experience. The hotel's innovativeness is average, but it seems to be trying to improve with efforts to update its facilities and improve customer service.