The business has a comfortable and accessible location, situated in a wheelchair-accessible building with a parking lot and entrance. They also offer competitive mortgage rates, as noted by some clients. However, there were issues with some applications being mismanaged, which led to a negative experience for some customers. Despite this, the business has a great team that can help navigate the mortgage process, making it a good choice for those seeking a mortgage. Unfortunately, some clients have had very poor experiences with this company, reporting feelings of being lied to and having their trust broken. It is worth noting that a significant portion of the clients were completely satisfied with their experience and found the team to be wonderful to work with. Overall, the business appears to have a decent rating based on the reviews.