Tampa Bay
Mortgage, Bank of America
15.33
15.33
Overview
What would you like the power to do? At Bank of America, our purpose is to help make financial lives better through the power of every connection.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
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This business location, located at Building 2918, Little Rd Road, Trinity City, seems to have its issues. The overall experience is mediocre, with many customers expressing dissatisfaction. The quality of service is a major concern, with some customers reporting rude and unhelpful staff. The banker named Shane was particularly unpleasant, leaving a customer feeling disrespected. The staffing issue is also a problem, with long wait times due to inadequate personnel. One customer even had to wait while a staff member helped another customer ahead of them in line, which caused additional frustration. Another customer was shocked by the high fee for cashing a check, comparing it unfavorably to other options like Wal-Mart.
The one positive aspect is the pricing, with many customers seeming to be satisfied with the costs associated with their financial services. However, the innovativeness of this location seems to be lacking, with no clear indication of any new or unique services being offered. Overall, this location seems to have some major issues that need to be addressed in order to provide better service to its customers. The rude and unhelpful staff, long wait times, and high fees are all major concerns.
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