This location has a lot of promise with its friendly and welcoming environment. It's great to see a business that identifies as LGBTQ+ owned and provides a safe space for the community. The services offered, such as insurance coverage for various needs, are also a big plus. However, there are some concerns that need to be addressed. The business seems to have issues with customer service, as seen in the feedbacks. One client had a terrible experience with the company's professionalism and lack of compassion, especially during a difficult time. This raises questions about the quality of service provided. The business hours are standard, with a decent spread throughout the week, but the absence of any services on Saturday and Sunday is notable. The location itself is wheelchair accessible, which is a big plus for people with mobility issues. Overall, this business has some great qualities, but it needs to work on its customer service to improve its overall reputation.