The medical service center of BayCare Behavioral Health – Brooksville provides a high-quality service for adults and children. Most patients praised the professionalism and thoroughness of the family practice physician, Dr. Monica Rivera-Amill. She takes time to listen to her patients' concerns and is knowledgeable about their medical history. Patients appreciate the caring and compassionate attitude of Dr. Rivera-Amill, as well as the friendly and helpful staff in the office.
Some patients were pleased with the convenient appointment times and the clean and organized environment of the office. They also appreciated the quick and efficient service, with minimal wait times. Several patients mentioned that Dr. Rivera-Amill is easy to talk to and is willing to take the time to explain their medical issues and treatment options.
However, one patient had a negative experience due to the attitude of the front office staff, who they found to be rude and unhelpful. This isolated incident did not seem to be representative of the overall experience of most patients, who expressed gratitude for the care they received from Dr. Rivera-Amill and her team.
Overall, BayCare Behavioral Health – Brooksville seems to provide high-quality medical care, with a focus on patient-centered and compassionate service. However, there is always room for improvement, particularly in terms of ensuring that all staff members are providing the level of care and attention that patients expect.